Analisa pengaruh kualitas layanan terhadap kepuasan pelanggan dalam membentuk loyalitas pelanggan di restoran The Naked Crab Surabaya

Author

• Hartono, Angeline

Additional Author(s)

-

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010697/MAN/2017

Subject(s)

• CONSUMER LOYALTY
• RESTAURANTS-CONSUMER SATISFACTION
• RESTAURANTS-MANAGEMENT
• RESTAURANTS-CONSUMERS-RESEARCH

Notes

• Appendix: p. 54-73

. Bibliography: p. 50-53 .

Abstract

-

Physical Dimension

Number of Page(s)

xiii, 73 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02538/17	(T) MAN 33-0697	Library - 8th Floor	Available