Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa gap harapan konsumen dan persepsi manajemen Crown Prince hotel mengenai kualitas layanan

Author
  • Ara, Alfred Kristianto
Additional Author(s)
  • Alfred Kristianto Ara
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010701/MAN/2017
Subject(s)
  • HOTELS-CONSUMER BEHAVIOUR
  • HOTELS-MARKETING MANAGEMENT
  • QUALITY OF SERVICE
  • HOTELS-CONSUMERS-RESEARCH
Notes
  • Appendix: p. 45-69
. Bibliography: p. 43-44 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 69 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02561/17(T) MAN 33-0701Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisis pengaruh service quality terhadap behavioral intentions dengan customer satisfaction sebagai variabel intervening di Amaris Hotel Surabaya
Pengaruh kualitas layanan terhadap loyalitas konsumen dengan kepuasan konsumen sebagai variabel intervening di toko Bintang Terang
Analisa service recovery terhadap kepuasan konsumen di hotel "X"
Pengaruh sercive quality perusahaan freight forwarding X terhadap kepuasan shipper dan consignee selaku pengguna jasa dari PT. X
Analisa pengaruh faktor-faktor service quality terhadap customer satisfaction di Restoran Mr. Pancake Surabaya
Analisa pengaruh service quality terhadap repurchase intention melalui perceived value dan customer satisfaction di Buro Bar Surabaya
Analisa harapan dan persepsi asian tourist dan western tourist kualitas layanan hotel di Bali
Klasifikasi atribut kepuasan di Layar Seafood Restaurant Manyar Kertoarjo Surabaya