Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa gap harapan konsumen dan persepsi manajemen Crown Prince hotel mengenai kualitas layanan

Author
  • Ara, Alfred Kristianto
Additional Author(s)
  • Alfred Kristianto Ara
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010701/MAN/2017
Subject(s)
  • HOTELS-CONSUMER BEHAVIOUR
  • HOTELS-MARKETING MANAGEMENT
  • QUALITY OF SERVICE
  • HOTELS-CONSUMERS-RESEARCH
Notes
  • Appendix: p. 45-69
. Bibliography: p. 43-44 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 69 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02561/17(T) MAN 33-0701Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di save your sneakers Surabaya
Analisa persepsi konsumen terhadap ekuitas merek di hotel "X" di Surabaya
Perancangan program layanan di CV. Sejati berbasis hasil evaluasi metode kano
Analisis pengaruh e-service quality terhadap behavior intention melalui trust dan perceived value pada transportasi online di Surabaya
Analisa value creation pada perguruan tinggi swasta di Surabaya berdasarkan persepsi mahasiswa jurusan akutansi
Analisa pengaruh motivasi komplain konsumen dan perilaku komplain konsumen terhadap expectation of service recovery hotel bintang 4 Surabaya
Analisa pengaruh eating enviroments, consumption norms, dan meal duration terhadap consumption behavior masyarakat Surabaya
Perumusan alternatif strategi bersaing budget hotel di Surabaya : pendekatan blue ocean strategy