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Pengaruh perceived service quality terhadap customer loyalty melalui customer satisfaction dan customer trust pada pelanggan Uberx di Surabaya
Author
Soerianto, Andrew Pranata
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Tesis No. 03020173/MM/2018
Subject(s)
CONSUMERS-RESEARCH
CUSTOMER LOYALTY
CONSUMER SATISFACTION
MARKETING-MANAGEMENT
Notes
Appendix: p. 95-132
. Bibliography: p. 89-94 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 132 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01373/18
(T2) MM 0173
Library - 8th Floor
Available
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