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Pengaruh e-service quality terhadap e-customer satisfaction McDelivery
Author
Halim, Christian Felix Sanjaya
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011427/MAN/2017
Subject(s)
CONSUMER SATISFACTION
CONSUMERS-RESEARCH
CUSTOMER SERVICES-MANAGEMENT
Notes
Appendix: p. 57-92
. Bibliography: p. 54-56.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 92 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01494/18
(T) MAN 31-1427
Library - 8th Floor
Available
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