Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa pengaruh kualitas layanan yang diterima mahasiswa manajemen perhotelan terhadap kepuasan mahasiswa dan loyalitas mahasiswa

Author
  • Michael, Timotius
Additional Author(s)
  • Marcellina
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010727/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 97-139
. Bibliography: p. 93-96.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 139 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01110/18(T) MAN 33-0727Library - 8th FloorAvailable

Similar Collection

by author or subject
Analisis service failure dan service recovery pada perusahaan freight forwarding di Surabaya
Evaluasi program CRM PT. Istana Mobil Surabaya Indah untuk meningkatkan loyalitas pelanggan
Pengaruh pelayanan pelanggan dan loyalty program etrhadap loyalitas pelanggan Ufo Electronic + Furniture
Pengaruh kualitas produk terhadap kepuasan pelanggan UD Jaya Makmur
Pengaruh visitor experience terhadap customer satisfaction dan customer loyalty pada "Suroboyo Night Carnival Market"
Pengaruh kegiatan relationship marketing terhadap member dan non member Petra business forum
Analisa pengaruh corporate social responsibility terhadap brand image dan customer loyalty di Pop! Hotels Indonesia
Pengaruh kualitas layanan Maskapai Penerbangan Lion Air terhadap loyalitas pelanggan