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Analisa perubahan bukti fisik terhadap kepuasan pelanggan di es teler 77 plaza Tunjungan III
Author
Lukito, Diana
Additional Author(s)
Gondo, Erina
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2007
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.01010336/HTL/2007
Subject(s)
CONSUMER SATISFACTION
RESTAURANTS MANAGEMENT
Notes
Appendix: p. 63 - 97
Bibliography: p. 61 - 62
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 97 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03093/07
(T) - 657.950688 Luk A
Library - 8th Floor
Unavailable : Removed
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