Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisis antara e-service quality, e-satisfaction, dan e-loyalty dalam konteks e-commerce blibli
Author
Magdalena, Agnesia
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020664/MAN/2018
Subject(s)
CONSUMER SATISFACTION
ELECTRONIC COMMERCE
CUSTOMER LOYALTY
Notes
Appendix: p. 84-120
. Bibliography: p. 79-83.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 120 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03065/18
(T) MAN 36-0664
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisa pengaruh service recovery terhadap loyalitas konsumen melalui kepuasan konsumen Lion Air
Pengaruh customer satisfaction terhadap profitability performance dan firm value dengan customer loyalty sebagai variabel intervening pada perusahaan yang mendapat Indonesia Original Brands Award
Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya
Analisa pengaruh customer benefit, customer knowledge dan customer experience terhadap intention to reuse Airbnb
Pengaruh brand image terhadap customer loyalty melalui customer satisfaction dan customer lifetime value (studi kasus di SMA swasta Kristen Surabaya)
Analisa pengaruh kualitas layanan terhadap loyalitas pelanggan di Restoran X Surabaya
Analisis perbandingan antara atribut-atribut produk outlet fast food Mcdonald's dan kentucky fried chicken Jl Raya Darmo ditinjau dari persepsi konsumen di Surabaya
Pengaruh kualitas layanan valet parking terhadap kepuasan pelanggan prime steak restoran