Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh internal service quality dan external service quality terhadap customer satisfaction pada restoran Madame Chang
Author
Lenggono, Ignatius Ivan
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011529/MAN/2018
Subject(s)
CONSUMER BEHAVIOR
CONSUMER SATISFACTION
Notes
Appendix: p. 56-100
. Bibliography: p. 53-55.
Abstract
-
Physical Dimension
Number of Page(s)
xii, 100 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00091/19
(T) MAN 31-1529
Library - 8th Floor
Available
Similar Collection
by author or subject
Analysis of chinese buffet food handling based on haccp procedure in paradijs oosterhout
Faktor-faktor yang mempengaruhi perilaku konsumen dalam memilih dan memanfaatkan fasilitas bersalin di Rumah Sakit "Budi Mulia" Surabaya
Analisis kinerja sekolah bertaraf internasional dan pengaruhnya terhadap kepuasan siswa
Analisa perilaku belanja pria dan wanita usia produktif di Surabaya
Analisa pengaruh perceived quality of product, perceived service, perceived value, dan customer expectation terhadap kepuasan konsumen lem pvc di Surabaya
Analisis pengaruh kepuasan pelanggan atas customer relationship management terhadap loyalitas pelanggan di Atlas Sports Club Surabaya
Pengaruh kepuasan pelanggan atas penanganan keluhan terhadap keinginan untuk melakukan word of mouth di masko tour and travel
Sensitivitas respon konsumen terhadap iklan promo carrefour di surat kabar jawa pos