Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
An introduction to service design: designing the invisible
Author
Penin, Lara
Additional Author(s)
-
Publisher
New York: Bloomsbury Visual Arts, 2018
Language
English
ISBN
9781472572585
Series
Subject(s)
CUSTOMER SERVICES
SERVICE INDUSTRIES
Notes
. Bibliography: p. 330-338. Index: p. 339-342
Abstract
-
Physical Dimension
Number of Page(s)
342 p.
Dimension
27 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01325/19
658.812 Pen D
Library - 7th Floor
Available
Similar Collection
by author or subject
7 Things never to say to your customers
Customer service
Coaching knock your socks off service
Satisfaction
Complete book of ready to use costomer service scripts
The effects of the staff's different cultural background, in giving service, on the customer satisfaction in river side Chinese oriental cuisine, laren, the Netherlands
Marketing and customer service
Managing customers as investments