Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet
Author
Kaufman, Ron
Additional Author(s)
-
Publisher
[s.l.]: Evolve Publishing Inc., 2012
Language
English
ISBN
9780984762507
Series
-
Subject(s)
CUSTOMER RELATION
CUSTOMER SERVICES
INTERPERSONAL RELATIONS
CONSUMER SATISFACTION
Notes
Index: p. 307 - 318
Abstract
-
Physical Dimension
Number of Page(s)
xxv, 318 p.
Dimension
24 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00358/13
658.812 Kau U
Library - 7th Floor
Available
Similar Collection
by author or subject
Up your service! insights
Up your service!
Analysis of five servqual dimension through disconfirmation theory approach to establish a level of customer satisfaction at Indrapura restaurant, Netherlands
Analisa pengaruh perceived quality, perceived value, customer satisfaction, dan customer trust terhadap customer loyalty dari konsumen maskapai penerbangan AirAsia Indonesia
Service first IV
Peranan perceived value, customer satisfaction, dan customer trust dalam menciptakan customer loyalty pada maskapi penerbangan Royal Brunei airlines
Pertemuan BIR
Analisa kepuasan konsumen dan pengaruhnya terhadap loyalitas di Pizza Hut Surabaya