Analisa perbedan perilaku komplain dan ekspektasi terhadap service recovery pada generasi baby boomers, generasi X dan generasi Y saat makan di restoran table service di Surabaya

Author

• Erinna, Ria

Additional Author(s)

• Limanjaya, Albert

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2019

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010814/MAN/2019

Subject(s)

• CONSUMER COMPLAINTS
• CUSTOMER SERVICE-MANAGEMENT
• RESTAURANT MANAGEMENT

Notes

• Appendix: p. 82-112

. Bibliography: p. 73-81.

Abstract

-

Physical Dimension

Number of Page(s)

xiv, 112 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01576/19	(T) MAN 33-0814	Library - 8th Floor	Available