Designing for service : key issues and new directions 1st ed.

Author

Additional Author(s)

• Sangiorgi, Daniella
• Prendiville, Alison

Publisher

London: Bloomsbury Publishing Plc, 2018

Language

English

ISBN

9781474250160

Series

Subject(s)

• CUSTOMER SERVICES
• PRODUCT DESIGN
• SERVICE INDUSTRIES

Notes

. .

Abstract

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

Physical Dimension

Number of Page(s)

1 online resource (xxii, 258 p.)

Dimension

-

Other Desc.

ill.

Summary / Review / Table of Content

Front matter
1. The lay of the land in designing for service
2. Contemporary discourses and influence in designing for service
3. Designing for service in public and social spaces
4. Designing for service, shifting economies, emerging markets
5. Conclusions

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	00265/20	658.4063 Des	Online !	Available