Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Meeting customer needs 3rd ed.
Author
Smith, Ian
Additional Author(s)
-
Publisher
Oxford: Elsevier Butterworth-Heinemann , 2003
Language
English
ISBN
075065984X
Series
The chartered management institute series
Subject(s)
CUSTOMER RELATIONS
RELATIONSHIP MARKETING
Notes
Index: p. 213 - 218
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 218 p.
Dimension
25 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00257/05
- 658.812 Smi M
Library - 7th Floor
Available
Similar Collection
by author or subject
Strategi penilaian untuk belajar
Pengaruh komitmen, komunikasi, dan penanganan keluhan terhadap loyalitas pelanggan melalui kepercayaan pada perbankan nasional di Surabaya
Customer relationship management as the way to improve relationship between customers and restaurant China House, Oegstgeest, The Netherlands
Pengaruh market orientation terhadap competitive advantage dengan integrated marketing commucation dan customer engagement sebagai variabel intervening pada Telkomsel di Surabaya
Analisa penerapan customer relationship management melalui matahari club card di surabaya
Customer relationship management
Pengaruh kegiatan relationship marketing terhadap member dan non member Petra business forum
LKP: Peran marketing public relations 'The Prime Bistro' dalam menjaga hubungan baik dengan pelanggan