Pengaruh persepsi individu atas kepuasan konsumen terhadap penanganan komplain di starbucks coffee plaza Tunjungan IV Surabaya

Author

• Natalia, Merry

Additional Author(s)

• Kumalasari, Erni Dewi

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2007

Language

Indonesian

ISBN

-

Series

Tugas Akhir No.01010369/HTL/2007

Subject(s)

• CONSUMER SATISFACTION
• RESTAURANTS MANAGEMENT

Notes

• Appendix: p. 80 - 111

Bibliography: p. 77 - 79

Abstract

-

Physical Dimension

Number of Page(s)

xxviii, 111 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04957/07	(T) - 647.94068843 Nat P	Library - 8th Floor	Unavailable : Removed