Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Hubungan antara variabel-variabel customer satisfaction terhadap store loyalty di toko buku Gramedia Manyar, Surabaya
Author
Amaranggana, Eveline
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Pariwisata UK Petra, 2008
Language
Indonesian
ISBN
-
Series
Tugas Akhir No.02010040/TLM/2008
Subject(s)
CUSTOMER LOYALTY
CONSUMER SATISFACTION.
Notes
Appendix: p. 58 - 100
Bibliography: p. 56 - 57
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 100 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00584/08
(T) - 658.8343 Ama H
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisa pengaruh service recovery terhadap trust, word of mouth, dan consumer loyalty dengan kepuasan konsumen sebagai variabel mediasi pada department store di Surabaya
Customer value analysis terhadap loyalty dengan customer satisfaction sebagai variabel intervening pada Hotel Olympic Surabaya
Pengaruh customer attitude dan promotion terhadap customer loyalty melalui perceived value customer pada PT. Go-Jek Indonesia
Persepsi konsumen terhadap membership card dan pengaruhnya terhadap loyalitas konsumen di Narita Hotel Surabaya
Pengaruh relationship marketing dan service quality terhadap customer satisfaction dan customer loyalty nasabah BII Maybank area Surabaya III
Analisa pengaruh hedonic motives terhadap behavior loyalty dengan overall satisfaction sebagai variael interfening
Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya
Analisis pengaruh meal experience terhadap loyalitas konsumen restoran jepang di surabaya