Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa kepuasan pelanggan terhadap penanganan keluhan di Pavilion Restaurant JW Marriott Surabaya

Author
  • Wirawan, Fandy
Additional Author(s)
  • Angdika, Kristanto
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010266/MAN/2011
Subject(s)
  • CONSUMER SATISFACTION
  • RESTAURANT MANAGEMENT
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 56 - 72
Bibligraphy : p. 55
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 72 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00129/12(T) 647.95068823 Wir A-Unavailable : Removed

Similar Collection

by author or subject
How to control labor (part-timer) cost by determining labor productivity at ni hao wok and cuisine restaurant
LKP :Park Avenue
Analisa hedonic value dan utilitarian value terhadap brand trust dengan brand satisfaction sebagai variabel intervening pada produk pewarnaan L'Oreal professionel
Analisa motivasi konsumen terhadap keputusan pembelian di Popeye's restaurant
Organizational behaviour in hotels and restaurants
Pengaruh service recovery terhadap kepercayaan pelanggan PT. Garuda Indonesia
Analisa pengaruh faktor-faktor lingkungan fisik terhadap keputusan pembelian di Starbucks Coffee Plasa Tunjungan IV
Analisa pengaruh citra perusahaan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara di Restoran Boncafe Surabaya