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Analisa kepuasan pelanggan terhadap penanganan keluhan di Pavilion Restaurant JW Marriott Surabaya

Author
  • Wirawan, Fandy
Additional Author(s)
  • Angdika, Kristanto
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010266/MAN/2011
Subject(s)
  • CONSUMER SATISFACTION
  • RESTAURANT MANAGEMENT
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 56 - 72
Bibligraphy : p. 55
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 72 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00129/12(T) 647.95068823 Wir A-Unavailable : Removed

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