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Analisa service recovery terhadap kepuasan konsumen di hotel 'X'
Author
Wangsa, Linda Permatasari
Additional Author(s)
Susiany, Margarete
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010333/MAN//2012
Subject(s)
CONSUMER SATISFACTION
HOTEL MANAGEMENT
Notes
Appendix : p. 9. 59 - 76
Bibliography : p. 56 - 58
Abstract
-
Physical Dimension
Number of Page(s)
xxvi, 76 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04228/12
(T) 658.8343 Wan A
Library - 8th Floor
Unavailable : Removed
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