Analisa service recovery terhadap kepuasan konsumen di hotel 'X'

Author

• Wangsa, Linda Permatasari

Additional Author(s)

• Susiany, Margarete

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2012

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010333/MAN//2012

Subject(s)

• CONSUMER SATISFACTION
• HOTEL MANAGEMENT

Notes

• Appendix : p. 9. 59 - 76

Bibliography : p. 56 - 58

Abstract

-

Physical Dimension

Number of Page(s)

xxvi, 76 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	04228/12	(T) 658.8343 Wan A	Library - 8th Floor	Unavailable : Removed