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How to measure service quality and customer satisfaction : The informal field guide for tools and techniques

Author
  • Chakrapani, Chuck
Additional Author(s)
-
Publisher
Chicago, Illinois: American Marketing Association, 1998
Language
English
ISBN
0877572674
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE-MANAGEMENT
  • CUSTOMER SERVICES-QUALITY CONTROL
Notes
-
Abstract
Index: p. 277-282
Physical Dimension
Number of Page(s)
xiii, 282 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02069/01658.812 Cha HLibrary - 7th FloorAvailable

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