Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

How to measure service quality and customer satisfaction : The informal field guide for tools and techniques

Author
  • Chakrapani, Chuck
Additional Author(s)
-
Publisher
Chicago, Illinois: American Marketing Association, 1998
Language
English
ISBN
0877572674
Series
-
Subject(s)
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE-MANAGEMENT
  • CUSTOMER SERVICES-QUALITY CONTROL
Notes
-
Abstract
Index: p. 277-282
Physical Dimension
Number of Page(s)
xiii, 282 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02069/01658.812 Cha HLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Satisfaction
Analisa pengaruh service quality, food quality dan perceived value terhadap customer loyalty konsumen restaurant Boncafe Manyar Kertoarjo Surabaya dengan customer satisfaction sebagai variable intervening
ERP in distribution
Customer relationship management
This is service design thinking
Customer relationship management
Inbound marketing
Romancing the brand