This study aims to determine the influence of service quality dimensions of patient loyalty in private hospitals in the town of Singaraja-Bali. The technique of data collection was conducted by giving questionnaire to patients in those hospitals. The results of this study indicate that: first, service quality which consists of tangible, reliability, responsiveness, assurance, and empathy have a significant influence on patient loyalty not only partially but also simultaneously; second, reliability is a dimension that has a dominant influence on the patient loyalty.

Creator(s)

• KETUT GUNAWAN
• (91-023) Sundring Pantja Djati

Contributor(s)

-

Publisher

Universitas Kristen Petra; 2011

Language

Indonesian

Category

jou – Journal

Sub Category

-

Source

Jurnal Manajemen dan Kewirausahaan, Vol.13, No. 1, Maret 2011: 32-39; Ketut Gunawan (NA00404321), Sundring Pantja Djati (91-023)

Subject(s)

• CONSUMER LOYALITY
• TOTAL QUALITY SERVICE

File(s)

• jiunkpe-ns-jou-2011-na00404321-24044-kualitas-resource1.pdf