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Developing a better communication and co-ordination between housekeeping and Front Office Departement in Golden Tulip Schiphol

This report is going to discuss about the problem, which is based on our
observation that occurred between two department; Front Office and Housekeeping
Department. It is defined as a communication problem that has possibility caused by
different point of view in the management system, different interest and the vision of
each department, the inflexibility in running the task.
The writers think it is very necessary to put the matter into the surface because
basically it will affect the work environment within the employees themselves and it
will appear in how are they going to treat the guests.
The methodology that will be used in order to create the bridge to overcome
the problem is interviewing, distributing the questionnaire, and observing.
By doing all the methodology that the writers have already mentioned above,
the writers will arrive to the answer from the formulation of solution in order to make
a nice bridge which will satisfy the whole variables in the Golden Tulip School.

Creator(s)
  • (33497049) JULIANAWATI SUTANTO
  • (33497063) ROSARIA ARYANTI
Contributor(s)
  • HENK BRUINS → Advisor 1
  • THIJS LEURS → Advisor 2
Publisher
Universitas Kristen Petra; 2002
Language
English
Category
s1 – Undergraduate Thesis
Sub Category
Skripsi/Undergraduate Thesis
Source
Skripsi No. 026/EP-IHM/2002 ; Julianawati Sutanto (33497049), Rosaria Aryanti (33497063)
Subject(s)
  • HOTEL MANAGEMENT
File(s)

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