User satisfaction held an important position in an organization to measure information system
implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered
service using end-user satisfaction as feedback. The objectives of this study are to evaluate user
satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user
in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and
Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data
which involve 341 responses from e-library systems end-users confirm some degree of positive
association between WEBQUAL dimensions and end-user satisfaction.

Creator(s)

• (04-025) Josua Tarigan

Contributor(s)

-

Publisher

Universitas Kristen Petra; 2008

Language

Indonesian

Category

jou – Journal

Sub Category

-

Source

Jurnal Akuntansi dan keuangan, Vol. 10, No. 1, MEI 2008: 34-47; Josua Tarigan (04-025)

Subject(s)

• MANAGEMENT INFORMATION SYSTEM
• CONSUMER SATISFACTION

File(s)

• jiunkpe-ns-jou-2008-04-025-9385-webqual-resource1.pdf