Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

The Apology strategies used by a budget hotel front officers in handling customer complaints

Author
  • Talo, Vivere Loni
Additional Author(s)
-
Publisher
Surabaya: Faculty of Letters English Department Petra Christian University, 2015
Language
English
ISBN
-
Series
Thesis No. 02012110/ING/2015
Subject(s)
  • CONSUMER COMPLAINTS
  • CUSTOMER LOYALTY
  • CUSTOMER SERVICE
Notes
  • Appendix: p. 77-106
. Bibliography: p. 76-77.
Abstract
-
Physical Dimension
Number of Page(s)
ix, 106 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00871/15(T) ING 2110-Unavailable : Removed

Similar Collection

by author or subject
Pengaruh trust, product quality dan price terhadap loyalitas pelanggan pembalut Natesh
Pengaruh motif hedonis terhadap loyalitas perilaku di Domicile Kitchen and Lounge Surabaya : kepuasan konsumen sebagai variabel mediasi
Analisa terhadap variabel internal dan eksternal konsumen yang mempengaruhi keputusan pembelian ulang ke hypermaket Carrefour Surabaya pada dua kelompok konsumen
Pengaruh kualitas layanan Maskapai Penerbangan Lion Air terhadap loyalitas pelanggan
Pengaruh customer satisfaction terhadap customer retention dengan switching barriers sebagai variabel moderating pada provider GSM XL Axiata di Surabaya
The Ultimate CRM handbook
Pengaruh brand equity terhadap loyalitas pelanggan melalui kepuasan pelanggan di Haryono Tour and Travel Surabaya
Pengaruh relationship marketing terhadap kepuasan pelanggan dan loyalitas pelanggan koran Kompas di Surabaya