Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh kualitas layanan Maskapai Penerbangan Lion Air terhadap loyalitas pelanggan
Author
Halim, Tricia
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010227/MAN/2015
Subject(s)
CUSTOMER LOYALTY
QUALITY OF SERVICE
TOURIST TRADE-RESEARCH
Notes
Appendix: p. 66-92
. Bibliography: p. 63-65.
Abstract
-
Physical Dimension
Number of Page(s)
xv, 92 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02519/15
(T) MAN 35-0227
-
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh kepuasan konsumen, membership program, trust, perceived quality, dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya
Analisa pengaruh travel constraint dan revisit intention dengan destination attribute sebagai variabel moderating
Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya
Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan di save your sneakers Surabaya
Analisa pengaruh store atmosphere, kualitas produk, dan kualitas layanan terhadap keputusan pembelian di Caturra Espresso
Pengaruh trustwothiness terhadap customer satisfaction dan customer loyalty UD. Pelangi Surabaya
Analisa pengaruh service recovery terhadap loyalitas konsumen melalui kepuasan konsumen Lion Air