Pengaruh customer satisfaction terhadap customer retention dengan switching barriers sebagai variabel moderating pada provider GSM XL Axiata di Surabaya

Author

• Gunawan, Emilia

Additional Author(s)

-

Publisher

Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2017

Language

Indonesian

ISBN

-

Series

Skripsi No. 36020632/MAN/2017

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER SATISFACTION
• CUSTOMER LOYALTY

Notes

• Appendix: p. 58-64

. Bibliography: p. 61-64.

Abstract

-

Physical Dimension

Number of Page(s)

xii, 64 p.

Dimension

30 cm.

Other Desc.

-

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02459/17	(T) MAN 36-0632	Library - 8th Floor	Unavailable : Removed