Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya

Author
  • Setiadi, Franky
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Tesis No. 03020115/MM/2016
Subject(s)
  • MARKETING-MANAGEMENT
  • CONSUMER SATISFACTION
  • QUALITY OF SERVICE
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 102-116
. Bibliography: p. 95-100 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 116 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02466/16(T2) MM 0115Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh service quality, food quality, dan price terhadap kepuasan pelanggan Kedai Sabindo Gayungsari Surabaya
Analisis pengaruh service quality dan customer satisfaction terhadap customer loyalty di Prambanan Auto Service Surabaya
Pengaruh trustwothiness terhadap customer satisfaction dan customer loyalty UD. Pelangi Surabaya
Analisa pengaruh food quality dan brand image terhadap keputusan pembelian roti kecik toko roti Ganep's di kota Solo
Peningkatan kepuasan konsumen di supermarket X dengan metode quality function deployment
Analisa perceived authenticity, EWoM dan price sensitivity terhadap repurchase intention pada konsumen generasi Y AIRBNB di Indonesia
Pengaruh perceived quality terhadap attittude toward brand pada pengguna smartphone samsung di Surabaya
Pengaruh kualitas produk terhadap kepuasan pelanggan UD Jaya Makmur