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Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya
Author
Setiadi, Franky
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Tesis No. 03020115/MM/2016
Subject(s)
MARKETING-MANAGEMENT
CONSUMER SATISFACTION
QUALITY OF SERVICE
CUSTOMER LOYALTY
Notes
Appendix: p. 102-116
. Bibliography: p. 95-100 .
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 116 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02466/16
(T2) MM 0115
Library - 8th Floor
Unavailable : Removed
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