Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh kepuasan konsumen, membership program, trust, perceived quality, dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya

Author
  • Novia, Fransiska
Additional Author(s)
  • Dewi, Elsera
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2016
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010602/MAN/2016
Subject(s)
  • CONSUMER SATISFACTION
  • RESTAURANTS-MARKETING MANAGEMENT
  • RESTAURANTS-MANAGEMENT
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 65-98
. Bibliography: p. 61-64.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 98 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.03444/16(T) MAN 33-0602Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Pengaruh kualitas layanan dan kepuasan konsumen terhadap pembelian ulang di Starbuck Coffe Tunjungan Plaza IV
Pengaruh retail service quality terhadap minat berkunjung ulang pada Galaxy Mall melalui perceived quality dan customer satisfaction sebagai variabel intervening
Pengaruh customer satisfaction dan switching barrier terhadap loyalitas pelanggan TV kabel indovison pada masyarakat Surabaya
Eksplorasi faktor-faktor yang menjelaskan pilihan konsumen menggunakan jasa bus patas jurusan Surabaya - Malang
Pengaruh store atmosphere terhadap dining satisfaction behavioral intention pada TDI Cafe & Rooftop Gorontalo
Service first
Service first
Analisa pengaruh kualitas layanan terhadap kepuasan konsumen pada layanan drive thru McDonalds Basuki Rahmat di Surabaya