Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh relationship benefits terhadap loyalitas pelanggan dengan komitmen sebagai variabel perantara di hotel bintang empat di Surabaya
Author
Jap, Laurencia
Additional Author(s)
Hosea, Ivana Karina
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010645/MAN/2017
Subject(s)
CUSTOMER LOYALTY
RELATIONSHIP MARKETING
HOTELS-MARKETING-CONSUMERS-RESEARCH
Notes
Appendix: p. 52-78
. Bibliography: p. 48-51 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 78 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01960/17
(T) MAN 33-0645
Library - 8th Floor
Available
Similar Collection
by author or subject
Customers that count
Pengaruh kualitas produk dan kualitas layanan terhadap loyalitas konsumen melalui kepuasan konsumen Suzana Corner
Analisa pengaruh kualitas produk, kualitas layanan dan brand image terhadap kepuasan konsumen dan loyalitas konsumen di Sushi Tei Surabaya
Analisis pengaruh trust dan commitment terhadap kepuasan dan loyalitas pelanggan CV. Sumber Jaya Sakti Tarakan
The Connectors
Pengaruh program relationship marketing yang terdiri dari customer service, loyalty program, dan community building terhadap loyalitas pelanggan sogo department store plasa Tunjungan 4 di Surabaya
Predicting market success
Pengaruh relationship marketing terhadap loyalitas pelanggan PT Mitra 10 Surabaya