Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa pengaruh asosiasi merek terhadap loyalitas pelangganan JW Marriott Surabaya dengan kepuasan pelanggan sebagai variabel perantara
Author
Ardian, Billy Oto
Additional Author(s)
Wijaya, Christian Ade
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2017
Language
Indonesian
ISBN
-
Series
Skripsi Mo. 33010699/MAN/2017
Subject(s)
BRAND IMAGE
HOTELS-MANAGEMENT
HOTELS-CONSUMERS-RESEARCH
HOTELS-CONSUMER SATISFACTION
CUSTOMER LOYALTY
Notes
Appendix: p. 54-73
. Bibliography: p. 49-53 .
Abstract
-
Physical Dimension
Number of Page(s)
xi, 73 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02563/17
(T) MAN 33-0699
Library - 8th Floor
Available
Similar Collection
by author or subject
Pengaruh relationship marketing dan service quality terhadap customer satisfaction dan customer loyalty nasabah BII Maybank area Surabaya III
Pengaruh logistic service quality terhadap kepuasan dan loyalitas konsumen Kentucky Fried Chicken di Surabaya
Atribut pelayanan dan atribut pembelian yang diperhatikan konsumen di UD Ramayana Motor serta pengaruhnya terhadap loyalitas konsumen
Analisa segmentasi hula hula berdasarkan product attributes di Surabaya
Analisa harapan dan persepsi asian tourist dan western tourist kualitas layanan hotel di Bali
Loyalty myths
Customer loyalty
Analisis pengaruh brand image terhadap loyalitas dengan kepuasan sebagai mediasi pada konsumen McDonald's