Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh kualitas produk terhadap loyalitas pelanggan melalui kepuasan pelanggan produk Etude House di Galaxy Mall Surabaya
Author
Sulianto, Vivi
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Bisnis UK. Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 31011345/MAN/2017
Subject(s)
CONSUMERS-RESEARCH
MARKETING-MANAGEMENT
CUSTOMER LOYALTY
CONSUMER SATISFACTION
Notes
Appendix: p. 48-76
. Bibliography: p. 46-47 .
Abstract
-
Physical Dimension
Number of Page(s)
xii, 76 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
03041/17
(T) MAN 31-1345
Library - 8th Floor
Available
Similar Collection
by author or subject
Analisa pengaruh asosiasi merek terhadap loyalitas pelangganan JW Marriott Surabaya dengan kepuasan pelanggan sebagai variabel perantara
Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix
The Impact of service quality on the financial performance in the restaurants with customer satisfaction and customer loyalty as the intervening variables
Pengaruh service performance terhadap repeat purchasing melalui perceived value dan customer satisfaction sebagai variabel entervening di Esther House of Beauty di Surabaya
Pengaruh intrinsic factor dan extrinsic factor terhadap intention to entry siswa siswi SMA pada jurusan akuntansi di Surabaya
Analisa efektivitas iklan kosmetik wardah dengan menggunakan Consumer Decision Model (CDM)
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Broadway Barbershop Surabaya
Pengaruh customer perception terhadap minat beli konsumen melalui multiattribute attitude model pada produk makanan organik