Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Analisa pengaruh service quality terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening celebrity fitness center
Author
Ho, Peter Kurniawan
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Pemasaran UK Petra , 2017
Language
Indonesian
ISBN
-
Series
Skripsi No. 36020633/MAN/2017
Subject(s)
CONSUMER SATISFACTION.
TOTAL QUALITY SERVICE
CUSTOMER SERVICES-QUALITY CONTROL
Notes
Appendix: 67-70 p.
. Bibliography: p. 65-66.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 70 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00862/18
(T) MAN 36-0633
Library - 8th Floor
Available
Similar Collection
by author or subject
Analisa hubungan antara experiential marketing, customer satisfaction dan customer loyalty Cafe Nona Manis Grand City Mall Surabaya
Analisa pengaruh convenience, merchandising, site design, security, dan serviceability terhadap e-satisfaction pada toko pakaian online di kalangan remaja umum 15-19 tahun
Pengaruh produk, kualitas layanan, dan word of mouth terhadap keputusan pembelian di De Boliva signature Sutos
Analyzing the influence of sevice quality towards customer loyalty in Dynasty Restaurant
The Service profit chain
Determining customer needs based on service quality deminsions through quality function deployment (QFD)
Assessment of 5 dimensions of service quality in Bouvigne Paradijs Restaurant in order to improve customer satisfaction
Analisa pengaruh experiental marketing terhadap customer loyalty dengan customer satisfaction sebagai variabel mediasi pada restoran Jepang dengan konsep shabu-shabu di Surabaya