Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analyzing the influence of sevice quality towards customer loyalty in Dynasty Restaurant

Author
  • Sutanto, Lisayani
Additional Author(s)
  • Rahardjo, John Nehemia
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2006
Language
English
ISBN
-
Series
Tugas Akhir No.02010281/HTL/2006
Subject(s)
  • CONSUMER SATISFACTION.
  • CUSTOMER SERVICE
Notes
  • Appendix: p. 105 - 124
Bibliography: p. 102 - 104
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 124 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.05603/06(T) - 658.812 Sut A-Unavailable : Removed

Similar Collection

by author or subject
The service advantage
Delivering quality service
Kepuasan pelanggan dalam membaca majalah Surabaya City Guide
Customer service and support
Pengaruh stress pekerjaan dan kontak manusia terhadap kualitas hubungan dalam penjualan jasa
Analisa pengaruh service quality, food quality dan perceived value terhadap customer loyalty konsumen restaurant Boncafe Manyar Kertoarjo Surabaya dengan customer satisfaction sebagai variable intervening
Peranan kualitas layanan terhadap loyalitas pelanggan di Rumah Makan Kebon Kelapa I Surabaya
Upaya peningkatan kualitas part upper cover produksi painting dengan metode 8 langkah PDCA di PT Astra Komponen Indonesia