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Pengaruh brand image terhadap kepuasan konsumen pada restoran KFC di Surabaya
Author
Kurniawan, Ruth Angelita Jaya
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010726/MAN/2018
Subject(s)
BRAND MANAGEMENT
CONSUMER SATISFACTION
RESTAURANTS-CONSUMERS-RESEARCH
RESTAURANTS-MANAGEMENT
Notes
Appendix: p. 61-84
. Bibliography: p. 57-60.
Abstract
-
Physical Dimension
Number of Page(s)
xi, 84 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01041/18
(T) MAN 33-0726
Library - 8th Floor
Available
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