Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh meal experience terhadap electronic word-of-mouth (eWOM) dengan self-congruity dan perceived quality sebagai variabel intervening
Author
Nugroho, Vania Ruthsiani
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Tesis No. 03020196/MM/2018
Subject(s)
CONSUMER SATISFACTION
WORD-OF-MOUTH ADVERTISING
Notes
Appendix; p.92-114
. Bibliography: p.85-91.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 114 p.
Dimension
30 cm
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02560/18
(T) MM 0196
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Pengaruh kualitas layanan terhadap kepuasan pelanggan cafe Zybrick Coffe & Cantina
Analisa pengaruh service performance terhadap customer satisfaction Bank Central Asia Surabaya
Pengaruh word of mouth pada keputusan pembelian konsumen restoran Jepang all you can eat di Surabaya
Pengaruh service quality terhadap customer satisfaction di Coffee Bean Galaxy Mall Surabaya
Pengaruh kegiatan relationship marketing terhadap member dan non member Petra business forum
Pengaruh kualitas layanan terhadap minat beli ulang melalui kepuasan pelanggan di Cafe Briosse Surabaya
Analisa kepuasan konsumen terhadap produk mie sedap di Surabaya
Analisa kinerja dinas kependudukan dan catatan sipil menurut masyarakat Surabaya