Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Pengaruh meal experience terhadap electronic word-of-mouth (eWOM) dengan self-congruity dan perceived quality sebagai variabel intervening

Author
  • Nugroho, Vania Ruthsiani
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Magister Manajemen UK Petra, 2018
Language
Indonesian
ISBN
-
Series
Tesis No. 03020196/MM/2018
Subject(s)
  • CONSUMER SATISFACTION
  • WORD-OF-MOUTH ADVERTISING
Notes
  • Appendix; p.92-114
. Bibliography: p.85-91.
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 114 p.
Dimension
30 cm
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02560/18(T) MM 0196Library - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh kepuasan atas atribut destinasi wisata rohani terhadap re-visiting commitment pengunjung di Pertapaan Putri Karmel Tumpang, Malang
Pengaruh internal service quality dan external service quality terhadap customer satisfaction pada restoran Madame Chang
Pengaruh kepuasan konsumen, membership program, trust, perceived quality, dan perceived value terhadap loyalitas konsumen di Starbucks Coffee Surabaya
Pengaruh service quality terhadap customer satisfaction di Coffee Bean Galaxy Mall Surabaya
Pengaruh motif hedonis terhadap loyalitas perilaku di Domicile Kitchen and Lounge Surabaya : kepuasan konsumen sebagai variabel mediasi
Pengaruh kepuasan, pengetahuan tentang produk dan sikap konsumen terhadap loyalitas tiga merek pemimpin pasar untuk produk toiletries di kalangan mahasiswa Universitas Kristen Petra Surabaya
Pengaruh store atmosphere, customer service dan product quality terhadap customer satisfaction di H&M Surabaya
Analisa kepuasan pemakai jasa rumah sakit terhadap pelayanan dan fasilitas di Rumah Sakit Budi Mulia