Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisis pengaruh service quality perusahaan Cathay Pacific Cargo terhadap kepuasan pada freight forwarder selaku pengguna jasa kargo udara

Author
  • Thomas, Christy Nicholas
Additional Author(s)
-
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2018
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010323/MAN/2018
Subject(s)
  • CONSUMER SATISFACTION
  • FREIGHT AND FREIGHTAGE
  • FREIGHT FORWARDERS
Notes
  • Appendix: p. 67-92
. Bibliography: p. 64-66.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 92 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02590/18MAN 35-323Library - 8th FloorAvailable

Similar Collection

by author or subject
Peranan kepuasan, kepercayaan, dan komitmen dalam membangun customer relationship di pt indomobil prima niaga surabaya
Pengaruh citra merek di Dapur Cokelat Biliton Surabaya
Analisis pengaruh kepuasan pelanggan atas customer relationship management terhadap loyalitas pelanggan di Atlas Sports Club Surabaya
Analisa pengaruh brand image terhadap customer loyalty dan customer satisfaction sebagai mediator di Hotel Shangri-La Surabaya
Pengaruh service quality terhadap customer satisfaction di Coffee Bean Galaxy Mall Surabaya
Pembentukan loyalitas private brand melalui kepuasan dan kepercayaan dengan retail image sebagai mediasinya (studi kasus Giant Hypermarket-Maspion Square)
Pengaruh service quality terhadap customer loyalty dengan customer satisfaction sebagai variabel intervening: studi pada PT. Central Lintas Indonesia (CELINDO)
Service first