Pengaruh kualitas layanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening pada Hotel X Surabaya

Author

• Tanuwisastro, Steven

Additional Author(s)

• Widjaja, Henry

Publisher

Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2018

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010803/MAN/2018

Subject(s)

• CONSUMERS-RESEARCH
• CONSUMER SATISFACTION
• CUSTOMER LOYALTY

Notes

• Appendix: p. 53-77

. Bibliography: p. 51-52.

Abstract

-

Physical Dimension

Number of Page(s)

xii, 77 p.

Dimension

30 cm.

Other Desc.

ill

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01568/19	(T) MAN 33-0803	Library - 8th Floor	Available