Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Pengaruh servicescape, service quality terhadap customer satisfaction di Platinum Grill Restaurant Surabaya
Author
Hartanto, Sendy
Additional Author(s)
Pranata, Anthony Steven
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2019
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010838/MAN/2019
Subject(s)
RESTAURANT MANAGEMENT
CONSUMER SATISFACTION
Notes
Appendix: p. 39-53
. Bibliography: p. 37-38.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 53 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
01577/19
(T) MAN 33-0838
Library - 8th Floor
Available
Similar Collection
by author or subject
Analisa kepuasan pelanggan dalam menggunakan kembali jasa kurir pada agen PT Pronto Worldwide Couriers di Surabaya
LKP : Dynasty oriental cuisine an emperor's restaurant
Pengaruh perilaku pemilik atas isu manajemen lingkungan terhadap kinerja keuangan melalui customer satisfaction pada perusahaan di wilayah Surabaya
Factors influencing customers' tipping behaviour in restaurant in luzern
Evaluasi kepuasan konsumen dengan metode servqual dan kano termodifikasi
Strategic hospitality management
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Broadway Barbershop Surabaya
Analisa pengaruh kepuasan pelanggan terhadap loyalitas merek produk minuman ringan Coca-Cola di kalangan pengunjung restoran non fast food di Surabaya