Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
Author
Carlaw, Peggy
Additional Author(s)
Deming, Vasudha Kathleen
Publisher
New York: McGraw-Hill, 1999
Language
English
ISBN
0070779740
Series
-
Subject(s)
CUSTOMER SERVICES
GROUP GAMES
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xiv, 209 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02165/05
- 658.812 Car B
Library - 7th Floor
Available
Similar Collection
by author or subject
The big book of sales games
The big book of six sigma training games
The NFL fan book
Analisa kepuasan loyal customer terkait dengan attributes related to product, attributes related to service, attributes related to purchase di travel agent X
Up your service!
Uplifting service
Customer relationship management
Gamestorming