Customer service : building successful skills for the twenty-first century 3rd ed.

Author

• Lucas, Robert W.

Additional Author(s)

-

Publisher

Boston: Irwin McGraw-Hill, 2005

Language

English

ISBN

0072938056

Series

-

Subject(s)

• CUSTOMER SERVICES

Notes

• Appendix: p 393 - 394
• Glossary: p. 395 - 405

Bibliography: p. 406 - 408. Index: p. 409 - 415

Abstract

-

Physical Dimension

Number of Page(s)

xvi, 416 p.

Dimension

26 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	05112/05	- 658.812 Luc C	Library - 7th Floor	Available