Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Mengukur kepuasan pelanggan

Author
  • Gerson, Richard F.
Additional Author(s)
  • Widyaningrum, Hesty
Publisher
Jakarta: Penerbit PPM, 2004
Language
Indonesian
ISBN
9794421081
Series
Seri Panduan Praktis No. 17
Subject(s)
  • CONSUMER BEHAVIOR
  • CONSUMER SATISFACTION
  • CONSUMERS-RESEARCH
Notes
  • Appendix: p. 105 - 123
Abstract
-
Physical Dimension
Number of Page(s)
xii, 123 p.
Dimension
21 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01163/06- 658.8343 Ger MLibrary - 7th FloorAvailable

Similar Collection

by author or subject
Predicting market success
Faktor-faktor yang mempengaruhi perilaku nasabah dalam memilih Bank Central Asia (study kasus pada BCA Veteran dan cabang pembantu)
Pengaruh service quality terhadap customer satisfaction di Restoran Jade Imperial
Pengaruh trustwothiness terhadap customer satisfaction dan customer loyalty UD. Pelangi Surabaya
Perancangan eksperimen pembuatan bumbu rawon instan bubuk
Pengaruh program relationship marketing yang terdiri dari customer service, loyalty program, dan community building terhadap loyalitas pelanggan sogo department store plasa Tunjungan 4 di Surabaya
Analisa asosiasi merek tiga jenis sabun mandi cair di Surabaya
Analisa perbandingan customer experience satisfaction dalam berbelanja product fashion secara offline (conventional) dan online