Analisa persepsi keadilan penanganan complaint, word of mouth, dan kepuasan terhadap minat pembelian kembali: studi pada cafe di Surabaya

Author

• Florensia, Sherly

Additional Author(s)

• Jaya, Bernadetha Rina

Publisher

Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2010

Language

Indonesian

ISBN

-

Series

Skripsi No. 33010086/MAN/2010

Subject(s)

• CONSUMER SATISFACTION
• HOTELS--MARKETING
• HOTEL MANAGEMENT

Notes

• Appendix : p. 56 - 85

Bibliography : p. 54 - 55

Abstract

-

Physical Dimension

Number of Page(s)

xxiv, 85 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	02138/10	(T) 647.940688 Flo A	Library - 8th Floor	Available