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Analisa persepsi keadilan penanganan complaint, word of mouth, dan kepuasan terhadap minat pembelian kembali: studi pada cafe di Surabaya

Author
  • Florensia, Sherly
Additional Author(s)
  • Jaya, Bernadetha Rina
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2010
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010086/MAN/2010
Subject(s)
  • CONSUMER SATISFACTION
  • HOTELS--MARKETING
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 56 - 85
Bibliography : p. 54 - 55
Abstract
-
Physical Dimension
Number of Page(s)
xxiv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02138/10(T) 647.940688 Flo ALibrary - 8th FloorAvailable

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