Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa persepsi keadilan penanganan complaint, word of mouth, dan kepuasan terhadap minat pembelian kembali: studi pada cafe di Surabaya

Author
  • Florensia, Sherly
Additional Author(s)
  • Jaya, Bernadetha Rina
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2010
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010086/MAN/2010
Subject(s)
  • CONSUMER SATISFACTION
  • HOTELS--MARKETING
  • HOTEL MANAGEMENT
Notes
  • Appendix : p. 56 - 85
Bibliography : p. 54 - 55
Abstract
-
Physical Dimension
Number of Page(s)
xxiv, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02138/10(T) 647.940688 Flo ALibrary - 8th FloorAvailable

Similar Collection

by author or subject
Analisis pengaruh kualitas layanan, komunikasi word of mouth, dan harga terhadap keputusan pembelian konsumen di bidang jasa fahrenheit event organizer Surabaya
Formulasi strategi layanan jasa Shinjuku salon
Hospitality marketing in the e-commerce age
Pengaruh brand image terhadap kepuasan konsumen pada restoran KFC di Surabaya
Analisa quality gap guna meningkatkan mutu pelayanan front office novotel Surabaya hotel & suites
Analisa strategi pemasaran Vilabeta residence Balikpapan terhadap pangsa pasar orang asing (expatriate)
Analisa perbandingan harapan dan persepsi pria dan wanita dalam sebuah restoran di Surabaya ditinjau dari segi meal experience
Analisis pengaruh kualitas layanan terhadap kepuasan konsumen dan word of mouth pada Hotel Surya Inda Batu