Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix
Author
Tiono, Devina
Additional Author(s)
Azali, Steffi Leonie
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2010
Language
English
ISBN
-
Series
Thesis No. 33010201/MAN/2010
Subject(s)
RESTAURANT MANAGEMENT
RESTAURANT-MARKETING
CONSUMER SATISFACTION
Notes
Appendix : p. 55 - 59
Bibliography : p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xi, 59 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04144/10
(T) 647.950688 Tio M
-
Unavailable : Removed
Similar Collection
by author or subject
Analisa pengaruh self image congruity, retail service quality, dan customer perceived service quality terhadap repurchase intention dengan customer satisfaction sebagai variabel intervening di Broadway Barbershop Surabaya
Analisa pengaruh relationship marketing terhadap kepuasan konsumen di Moi Garden Hakka Chinese Restaurant
Crafting customer experience strategy
Analisa pengaruh citra perusahaan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel perantara di Restoran Boncafe Surabaya
Pengaruh atribut Boutique Hotel terhadap revisit intention dengan kepuasan konsumen sebagai variabel perantara di Surabaya
Analisa kepuasan dan perilaku konsumen pemakai telepon genggam di Surabaya
Restaurant financial basics
Evaluasi kualitas jasa broker real estate berdasarkan dimensi kualitas layanan dari sudut pandang konsumen di Surabaya