Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Maximizing customer satisfaction by conducting strength and weakness analysis of marketing mix
Author
Tiono, Devina
Additional Author(s)
Azali, Steffi Leonie
Publisher
Surabaya: Fakultas Ekonomi Jurusan Manajemen Perhotelan UK Petra, 2010
Language
English
ISBN
-
Series
Thesis No. 33010201/MAN/2010
Subject(s)
RESTAURANT MANAGEMENT
RESTAURANT-MARKETING
CONSUMER SATISFACTION
Notes
Appendix : p. 55 - 59
Bibliography : p. 53 - 54
Abstract
-
Physical Dimension
Number of Page(s)
xi, 59 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04144/10
(T) 647.950688 Tio M
-
Unavailable : Removed
Similar Collection
by author or subject
How to maximize level of customer satisfaction among asian and western customers at restaurant cafe De Veranda The Netherlands
Pengaruh kualitas layanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening pada Hotel X Surabaya
Pengaruh customer experience terhadap customer loyalty melalui customer satisfiction dan customer trust pada pelanggan bengkel auto 2000 di Surabaya
Analisa perbedaan kualitas layanan yang diberikan oleh beberapa klinik perawatan kecantikan di Surabaya
Faktor-faktor yang mempengaruhi keputusan konsumen memilih Restoran Rosari, Jemur Handayani, Surabaya
Implementasi food hygiene dan food safety terhadap bahan baku daging sapi di janggala restaurant novotel surabaya hotel &suites
Analisis antara e-service quality, e-satisfaction, dan e-loyalty dalam konteks e-commerce blibli
Marketing for the new room of De Veranda restaurant