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Analisis kualitas layanan, kualitas makanan, kepuasan, dan loyalitas konsumen di J.Co Donuts and Coffee Surabaya
Author
Atanasia, Marlyn
Additional Author(s)
Pradhana, Christ Cita
Publisher
Surabaya: Fakultas Ekonomi Program Manajemen Perhotelan Program Studi Manajemen UK Petra, 2011
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010213/MAN/2011
Subject(s)
CONSUMERS-RESEARCH
CONSUMER SATISFACTION
CUSTOMER LOYALTY
Notes
Appendix : p. 64 - 103
Bibliography : p. 58 - 63
Abstract
-
Physical Dimension
Number of Page(s)
xxviii, 103 p
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02931/11
(T) 658.8342 Ata A
-
Unavailable : Removed
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