Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Word-of-mouth marketing
Author
Wilson, Jerry R.
Additional Author(s)
-
Publisher
New York: 1991
Language
English
ISBN
0471008583
Series
-
Subject(s)
CONSUMER SATISFACTION.
CUSTOMER SERVICE
PUBLIC OPINION
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xv, 256 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04055/96
658.812 Wil W
-
Available
Similar Collection
by author or subject
Strategi marketing public relations CV. XYZ dalam meningkatkan pelayanan pelanggan
Analysis of customer satisfaction how to know the customer satisfaction and how to improve it based on the menu variety in Japanese Teppan-Yaki Restaurant Paradijs Oosterhout
Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara
Analisa perbedaan antara harapan dan persepsi pengunjung terhadap kualitas pelayanan Royal Plaza, Surabaya
Analisa pengaruh customer value dan customer experience terhadap customer satisfaction De Kasteel Resto di Surabaya
Perancangan program layanan di CV. Sejati berbasis hasil evaluasi metode kano
Layanan ekstrem bagi pelanggan
Customer value analysis terhadap loyalty dengan customer satisfaction sebagai variabel intervening pada Hotel Olympic Surabaya