Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Word-of-mouth marketing
Author
Wilson, Jerry R.
Additional Author(s)
-
Publisher
New York: 1991
Language
English
ISBN
0471008583
Series
-
Subject(s)
CONSUMER SATISFACTION.
CUSTOMER SERVICE
PUBLIC OPINION
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xv, 256 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04055/96
658.812 Wil W
-
Available
Similar Collection
by author or subject
Customer satisfaction
Peranan kualitas layanan terhadap loyalitas pelanggan di Rumah Makan Kebon Kelapa I Surabaya
Analisa gap antara tingkat kepuasan dan tingkat harapan pada sistem take away Gelare Cafe Galaxy Mall melalui tangibles, reliability, responsiveness, assurances, dan emphaty
Customer value analysis terhadap loyalty dengan customer satisfaction sebagai variabel intervening pada Hotel Olympic Surabaya
The Innovator's solution
Delivering quality service
Opini masyarakat Surabaya terhadap tayangan sinetron Anak Jalanan RCTI
Who stole my customer??