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Author
Wilson, Jerry R.
Additional Author(s)
-
Publisher
New York: 1991
Language
English
ISBN
0471008583
Series
-
Subject(s)
CONSUMER SATISFACTION.
CUSTOMER SERVICE
PUBLIC OPINION
Notes
-
Abstract
-
Physical Dimension
Number of Page(s)
xv, 256 p.
Dimension
23 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
04055/96
658.812 Wil W
-
Available
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