Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Creating value for costumers : designing and implementing a total corporate strategy

Author
  • Band, William A.
Additional Author(s)
-
Publisher
New York: 1991
Language
English
ISBN
0471525936
Series
-
Subject(s)
  • CONSUMER SATISFACTION
  • CUSTOMER SERVICES
  • QUALITY ASSURANCE
Notes
-
Abstract
Endnotes: p.285-334
Physical Dimension
Number of Page(s)
xi, 340 p.
Dimension
24 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01345/93658.812 Ban C-Available

Similar Collection

by author or subject
Analisa hubungan kualitas pelayanan dan citra polisi lalu lintas terhadap tingkat kepuasan dan kepercayaan warga kota pemilik SIM kendaraan bermotor di Surabaya
Analisa pengaruh store corporate image dan customer satisfaction terhadap store performance pada usaha retail bahan bangunan dan perlengkapan rumah tangga di Surabaya
Services marketing
Kepuasan konsumen atas kualitas pelayanan Education First Language Travel di Surabaya
Analisa kualitas layanan beberapa perusahaan asuransi di Surabaya
Analisa pengaruh product quality, service quality dan store atmosphere terhadap loyalitas konsumen di Dream Cars Resto dan Cafe melalui kepuasan sebagai intervening variable
Upaya peningkatan delivery performance sebuah studi kasus di PT. Alam Dian Raya
Analisa pengaruh service quality, food quality, dan price terhadap kepuasan pelanggan Kedai Sabindo Gayungsari Surabaya