Creating value for costumers : designing and implementing a total corporate strategy

Author

• Band, William A.

Additional Author(s)

-

Publisher

New York: 1991

Language

English

ISBN

0471525936

Series

-

Subject(s)

• CONSUMER SATISFACTION
• CUSTOMER SERVICES
• QUALITY ASSURANCE

Notes

-

Abstract

Endnotes: p.285-334

Physical Dimension

Number of Page(s)

xi, 340 p.

Dimension

24 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01345/93	658.812 Ban C	-	Available