Analisis service quality gap antara harapan konsumen dengan pemberian kualitas pelayanan oleh KFC Gelael Basuki Rahmat Surabaya berdasarkan factor tangible, reliability, responsiveness, assurance,..

Author

• Sulistyorini, Endah

Additional Author(s)

• Oktavia, Vieska Chandra

Publisher

Surabaya: Fakultas Ekonomi Jurusan Manajemen UK Petra, 2003

Language

Indonesian

ISBN

-

Series

Tugas Akhir No. 02011719/MAN/2003

Subject(s)

• CONSUMER SATISFACTION
• CONSUMERS-RESEARCH
• TOTAL QUALITY SERVICE
• CONSUMER BEHAVIOR

Notes

-

Abstract

-

Physical Dimension

Number of Page(s)

x, 89 p.

Dimension

30 cm.

Other Desc.

ill.

Summary / Review / Table of Content

No summary / review / table of content available!

Exemplar(s)

#	Accession No.	Call Number	Location	Status
1.	01363/04	(T) 658.8342 Sul A	-	Unavailable : Removed