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Library's collection Library's IT development CancelIt is a common way to have a dinner of nice meal and wine as the
accompaniment in western countries. There are plenty restaurants in Amsterdam
which provide wine in various kinds. De Kelderhof Restaurant and Brasserie and
Dynasty Restaurant are just some tiny examples of the whole industry. This
dissertation analyzed customer satisfaction in the field of wine consumption in
both restaurants and the result will be comparable.
De Kelderhof Restaurant and Brasserie and Dynasty Restaurant are two of
the numerous famous restaurants in Amsterdam. De Kelderhof is a Spanish
restaurant and it serves tapas and grill dishes, meanwhile Dynasty is an oriental
restaurant and it serves Thais, Vietnamese and Cantonese cuisine. The two
different restaurants were analyzed to find out the level of customer satisfaction
for their wine consumption.
There are three concepts in this research, which are customer satisfaction,
wine service and wine and food pairing. Some theories are dragged into this thesis
and ones that suit the best are applied in the data analysis. Qualitative method is
used, as observation and questionnare are the tools to collect the data.
As the result appeared, it was reviewed that most of the customers were
satisfied for their wine consumption in both restaurants, yet there were some little
imperfect things. Recommendations were briefly explained, hopefully will help
both restaurants to improve the customer satisfaction in the field of wine
consumption.