Physical Collection
Digital Collection
Database / E-Book
Feedback
Collection Recommendation
Satisfaction survey
Please take a moment to complete this survey below
Library's collection
Library's IT development
Cancel
Persepsi dan harapan konsumen terhadap kualitas layanan di Restoran Roca Artotel Surabaya
Author
Kurnia, Yusak
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010402/MAN/2013
Subject(s)
QUALITY OF SERVICE
RESTAURANTS MANAGEMENT
RESTAURANTS-CONSUMERS-RESEARCH
Notes
Appendix: p. 57 - 85
. Bibliography: p. 54 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
00042/14
(T) 647.950688 Kur P
Library - 8th Floor
Unavailable : Removed
Similar Collection
by author or subject
Analisis pengaruh kualitas layanan terhadap kepuasan konsumen dan word of mouth pada Restoran Bakmi Gili Kertajaya
Analisa pengendalian bahan baku pada depot mie dan lemper 168 di Surabaya
Pengaruh e-service quality terhadap loyalitas pelanggan Go-jek melalui kepuasan pelanggan
Analisa gap harapan konsumen dan persepsi manajemen Crown Prince hotel mengenai kualitas layanan
Analisa pengaruh store atmosphere, kualitas produk, dan kualitas layanan terhadap keputusan pembelian di Caturra Espresso
Pengaruh employee empowerment terhadap service quality di Indonesian restaurant
Analisa faktor pembentuk kualitas layanan di Starbucks Surabaya
Pengaruh service quality, brand image dan perceived value sekolah terhadap kepuasan siswa SMK Kristen Petra Surabaya tahun ajaran 2015/2016