Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Persepsi dan harapan konsumen terhadap kualitas layanan di Restoran Roca Artotel Surabaya

Author
  • Kurnia, Yusak
Additional Author(s)
-
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2013
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010402/MAN/2013
Subject(s)
  • QUALITY OF SERVICE
  • RESTAURANTS MANAGEMENT
  • RESTAURANTS-CONSUMERS-RESEARCH
Notes
  • Appendix: p. 57 - 85
. Bibliography: p. 54 - 56.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 85 p.
Dimension
30 cm.
Other Desc.
ill.
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00042/14(T) 647.950688 Kur PLibrary - 8th FloorUnavailable : Removed

Similar Collection

by author or subject
Analisa pengaruh budaya, behavior intention dan consumer behavior pada konsumen coffee house di Surabaya
Pengaruh e-service quality terhadap e-loyalty pelanggan Go-jek melalui e-satisfaction pada kategori Go-ride
Pengaruh gaya kepemimpinan transformational citizenship behavior di restoran Sushi Tei Galaxy Mall Surabaya
Pengaruh meal experience terhadap kepuasan konsumen di Gusto Gelato & Caffe Bali
Klasifikasi atribut kepuasan di Layar Seafood Restaurant Manyar Kertoarjo Surabaya
Analisa pengaruh lingkungan fisik terhadap niat berperilaku melalui emosi konsumen di domicile kitchen dan lounge Surabaya
Analisa faktor pembentuk kualitas layanan di Starbucks Surabaya
Pengaruh service quality, perceived value, dan customer satisfaction terhadap customer loyalty pada salon Johnny Andrean di Surabaya