Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Analisa kepuasan pelanggan atas costomer relationship management melalui implementasi program keanggotaan hotel X studi kasus di hotel X Surabaya

Author
  • Kurniawan, Jeffrey Adrian
Additional Author(s)
  • Tjandra, Felicia
Publisher
Surabaya: Fakultas Ekonomi Program Studi Manajemen Program Manajemen Perhotelan UK Petra, 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 33010505/MAN/2015
Subject(s)
  • CONSUMER RELATIONS
  • HOTELS-CONSUMER SATISFACTION
  • HOTEL MANAGEMENT
Notes
  • Appendix: p. 43 - 56
. Bibliography: p. 41 - 42.
Abstract
-
Physical Dimension
Number of Page(s)
xiii, 56 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.00943/15(T) MAN 33-0505-Unavailable : Removed

Similar Collection

by author or subject
The Business of hotels
Penilaian pelanggan terhadap tenaga marketing PT Autamaras Surabaya
Analisa service recovery terhadap kepuasan konsumen di hotel "X"
Pengaruh atribut Boutique Hotel terhadap revisit intention dengan kepuasan konsumen sebagai variabel perantara di Surabaya
Professional management of housekeeping operations
Hotel room division management
Perilaku masyarakat Indonesia dalam mendukung green practices di hotel: analisa theory of planned behavior model
Pengaruh organizational citizenship behavior terhadap kinerja karyawan dan kepuasan konsumen di Hotel Sheraton Surabaya