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Analisa perbandingan produk dan kualitas pelayanan terhadap kepuasan dan loyalitas konsumen pada empat department store di Surabaya

Author
  • Cristianto, Fendy
Additional Author(s)
  • Anugraeny, Wandra Okky
Publisher
Surabaya: FE Program Studi Manajemen Program Manajemen Kepariwisataan Universitas Kristen Petra , 2015
Language
Indonesian
ISBN
-
Series
Skripsi No. 35010211/MAN/2015
Subject(s)
  • CONSUMER SATISFACTION
  • TOURIST TRADE-RESEARCH
  • CUSTOMER LOYALTY
Notes
  • Appendix: p. 97 - 113
. Bibliography: p. 95 - 96.
Abstract
-
Physical Dimension
Number of Page(s)
xvi, 113 p.
Dimension
30 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.01063/15(T) MAN 35-0211-Unavailable : Removed

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