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Delivering quality service : balancing customer perceptions and expectations
Author
Zeithaml, Valarie A.
Additional Author(s)
Berry, Leonard L.
Parasuraman, A.
Publisher
New York: The Free Press, 1990
Language
Indonesian
ISBN
9781439167281
Series
Subject(s)
CUSTOMER SERVICE
SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
. Bibliography: p. 207 - 218 . Index: p. 219 - 226
Abstract
-
Physical Dimension
Number of Page(s)
xii, 226 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
#
Accession No.
Call Number
Location
Status
1.
02046/15
658.812 Zei D
-
Unavailable : Lost
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