Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Delivering quality service : balancing customer perceptions and expectations

Author
  • Zeithaml, Valarie A.
Additional Author(s)
  • Berry, Leonard L.
  • Parasuraman, A.
Publisher
New York: The Free Press, 1990
Language
Indonesian
ISBN
9781439167281
Series
Subject(s)
  • CUSTOMER SERVICE
  • SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
. Bibliography: p. 207 - 218 . Index: p. 219 - 226
Abstract
-
Physical Dimension
Number of Page(s)
xii, 226 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02046/15658.812 Zei D-Unavailable : Lost

Similar Collection

by author or subject
The Service quality analysis in star cafe using servqual method
Analisa gap antara tingkat kepuasan dan tingkat harapan pada sistem take away Gelare Cafe Galaxy Mall melalui tangibles, reliability, responsiveness, assurances, dan emphaty
Layanan prima
Delivering quality service
Customer satisfaction
Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara
Creating a new system for customer care at mitranet
Analisis hubungan kualitas layanan, kepuasan pelanggan, dan loyalitas pelanggan RSK Budi Rahayu Blitar dengan metode SEM