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Delivering quality service : balancing customer perceptions and expectations

Author
  • Zeithaml, Valarie A.
Additional Author(s)
  • Berry, Leonard L.
  • Parasuraman, A.
Publisher
New York: The Free Press, 1990
Language
Indonesian
ISBN
9781439167281
Series
Subject(s)
  • CUSTOMER SERVICE
  • SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
. Bibliography: p. 207 - 218 . Index: p. 219 - 226
Abstract
-
Physical Dimension
Number of Page(s)
xii, 226 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02046/15658.812 Zei D-Unavailable : Lost

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