Please take a moment to complete this survey below

Library's collection Library's IT development Cancel

Delivering quality service : balancing customer perceptions and expectations

Author
  • Zeithaml, Valarie A.
Additional Author(s)
  • Berry, Leonard L.
  • Parasuraman, A.
Publisher
New York: The Free Press, 1990
Language
Indonesian
ISBN
9781439167281
Series
Subject(s)
  • CUSTOMER SERVICE
  • SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS
Notes
. Bibliography: p. 207 - 218 . Index: p. 219 - 226
Abstract
-
Physical Dimension
Number of Page(s)
xii, 226 p.
Dimension
23 cm.
Other Desc.
-
Summary / Review / Table of Content
No summary / review / table of content available!
Exemplar(s)
# Accession No. Call Number Location Status
1.02046/15658.812 Zei D-Unavailable : Lost

Similar Collection

by author or subject
Analisis pengaruh kualitas layanan terhadap loyalitas pelanggan restoran boncafe di Surabaya dengan menggunakan kepuasan sebagai variael perantara
Analisa customer service experience melalui twitter pada low cost carrier airlines
Service, quality and satisfaction
Analisa pengaruh kualitas layanan terhadap loyalitas pelanggan di laundry 5asec surabaya
Understanding services management
Pengaruh kualitas layanan terhadap loyalitas pelanggan UD. Sumber Hidup Madiun
Analysis of five servqual dimension through disconfirmation theory approach to establish a level of customer satisfaction at Indrapura restaurant, Netherlands
Analisis antara e-service quality, online perceived value dan e-loyalty dalam konteks e-commerce bukalapak